Privacy Policy

Information we collect

We may collect contact details, company information, product interests, message content, and technical or commercial context that you choose to submit. Basic website usage data may also be processed to maintain site security, improve performance, and understand general business interest.

Submitted information may include your name, role, work email, phone number, company address, region, product family, expected use, forecast range, target documentation, and any notes you provide about qualification timing or regulatory needs. Please avoid submitting confidential formulation details, customer names, process recipes, or trade secrets unless an appropriate agreement has already been arranged.

How information is used

Information is used to respond to inquiries, route requests to relevant specialists, prepare documentation, evaluate sample or supply requirements, manage customer communications, and improve website content. We do not ask users to submit confidential formulation details unless an appropriate agreement is in place.

For example, a request about semiconductor chemicals may be sent to technical, quality, and regional commercial teams so they can confirm purity requirements, packaging expectations, and next steps. A request about sustainability documentation may be reviewed by product stewardship or compliance personnel before a response is provided.

Sharing and retention

Information may be shared with affiliated teams, service providers, or regional representatives when needed to respond to a request. Records are retained only as long as necessary for business, legal, compliance, or relationship management purposes.

Service providers may support hosting, security, analytics, email routing, customer relationship management, or document delivery. They are expected to process information only for authorized purposes. Where cross-border routing is necessary, information may be transferred to countries with different privacy laws, subject to reasonable safeguards and business need.

Your choices

You may request correction or deletion of business contact information where applicable. For privacy questions, contact us through the inquiry form and identify the region or relationship involved so the request can be routed properly.

You may also ask to stop receiving non-essential business communications. Some records may still be retained where needed for legal, compliance, security, quality, or transaction history purposes. We may need to verify the request before taking action, especially when it relates to a company account or an ongoing technical or commercial matter.